Keeping Organisations Afloat!

In a tough, uncertain and increasingly competitive economy, it is more crucial than it has ever been for business owners, executives and managers to hire and retain the best employees. They must also minimise the costs and impact of poor leadership, slack productivity and low employee morale. Companies, whether for- or not-for-profit, regardless of size, location, or industry, must have effective leadership and productive employees if they are going to survive and thrive in today’s business environment.

These are the reasons why it is absolutely imperative for a company’s leaders to develop Emotional Competence.

Leaders who are able to perceive and navigate their own emotions are able to perceive and be aware of their employees negative emotions and negative reactions to situations within the organisation. It is not about being “touchy-feely,” or “soft.” It is about being able to resolve internal conflicts, being on top of potential relational problems before they become unmanageable. More business owners, executives, managers, and researchers now recognise that a highly skilled, well-educated workforce does not, by itself, guarantee success or even competitiveness. A company could have the most highly-skilled employees in the industry, and leaders who have the most knowledge about industry trends – who are able to boost sales and reduce costs. However, these things mean very little if those leaders are unable to inspire employees, motivate them  to increase their output, to take pride in their work and the company’s well-being, and to go the extra mile to insure that clients and customers are satisfied and not looking elsewhere for lower prices and/or better service.

The following elements are directly impacted by a leader’s emotions and his or her reactions to those emotions:

* The employees’ own attitudes and feelings

* The employees’ satisfaction with the company’s products and services

* The employees’ loyalty to the company – do they feel that they have a stake in it?

* The employees’ own skill and productivity level

All of the above elements, with regard to employees, impact the same elements with regard to the leaders.

The same elements, with regard to the leaders and the employees, ultimately impact the same elements with regard to the customers.

Therefore, the emotions that emanate throughout a company will eventually filter out to the clientele.

If those emotions are negative and uncontrolled, the impact on the clientele will also be negative and uncontrolled – which means disaster for the company’s bottom line and even for its survival.

In a super competitive economy, companies need “all hands on deck” so that they can navigate potentially rough economic waters. If the officers and crew are unable to resolve intrapersonal conflicts, the sharks (i.e., the competition) are all too willing to circle – waiting for the ship to go down!

We understand that investing in something you are not quite sure of is a risk. Embracing change needs more than a change in mindset – it needs a change in model – Contact me to see exactly why Emotional Intelligence is that model.